All orders will be fulfilled within 1-5 business days of being placed unless stated on the header of our website or at our checkout page. Shipping estimates expressed at check-out include fulfillment time.
All orders are delivered within 2-13 business days after being fulfilled depending on the region and barring any shipping delays. All shipping methods (except local delivery, available in Oakville & Burlington) come with a tracking number that allows you to track the estimated delivery date of your order. Store Pickup is ready as soon as the order is fulfilled.
Shipping rates vary from $13.49 CAD ($9.80 USD) to $27.99 CAD ($20.35 USD) depending on the state or province the order is being shipped to. All rates are flat, meaning that they will not increase or decrease depending on the size of your order. You can order multiple things and pay for the same rate, or spend over a certain amount and get free shipping.
Boost My Eco is proud to offer free standard shipping Canada and U.S-wide. For an order to qualify for free shipping, the order total after taxes and discounts (if applicable) must be in excess of the following amounts depending on the province or state that the order is being shipped to:
Canadian orders (in CAD):
- To Ontario, Quebec: $65
- To Manitoba, Saskatchewan, Alberta, British Columbia: $69
- To New Brunswick, Prince Edward Island, Nova Scotia: $71
- To Yukon, Northwest Territories, Newfoundland & Labrador: $75
- To Nunavut: $80
U.S orders (in USD):
- To New York, Pennsylvania, Ohio, Michigan: $50
- To Massachusetts, Maryland, District of Columbia, Vermont, Connecticut, New Hampshire, Maine, New Jersey, Delaware, Rhode Island, Illinois, Indiana, West Virginia, Virginia, Wisconsin, Minnesota, North Dakota, South Dakota, Iowa, Missouri, Kansas, Nebraska, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Arkansas, California, Washington, Oregon: $51
- To Louisiana, Florida, Texas, Oklahoma, New Mexico, Colorado, Wyoming, Montana, Arizona, Idaho, Utah, Nevada, Arizona: $52
- To Alaska & Hawaii, $57
Sometimes shipping carriers will not be able to deliver to your address for a number of reasons, including mistakes when inputting your address or having too small of PO boxes. We use the exact same address provided through the order details. If any extra shipping charges are incurred through the process based on an error made by a customer when placing the order or as circumstance of having a small PO Box, it is the responsibility of the customer to pay for these extra charge if they still wish to receive the item.
Refunds & Returns
Boost My Eco is committed to providing the freshest products and reducing the environmental impacts of the products we make. We use natural ingredients with a short expiry period, we make the smallest batches possible and on a frequent basis to ensure our products' freshness, returned products would lose their freshness and risk expiring. Moreover, returning products contributes to greenhouse gas emissions and additional waste. For these reasons, as a natural and sustainable skincare business we do not accept returned products. For these reasons, we do not accept returned products or give refunds.
We understand that not everyone's skin is the same, if you are unsure whether a product would work for you or not, we encourage you to message us and we will get back to you with more additional information.
If a product shipped by us arrives damaged, we will send out a replacement free of charge. If this occurs, please contact us using our contact form with the subject line "Damaged Product" and include an image of the damaged product clearly showing the damage.
1. Collection and Use of Your Personal Information
Once you purchase a product or fill out a contact form, you may provide us with certain personal information about you, such as your name, address and telephone number. We only use the information we obtain about you as a customer to enable us to provide you with the products and services which you require.
2. Collection and Use of Information through Cookies
3. Disclosure to Third Parties
Your personal information will only be used by Boost My Eco. We do not share, trade or sell your personal information to any third party. We will only disclose your personal information as required by law.
4. Your Consent
5. Access to Your Personal Information
You may ask us about the personal information which we collect about you and you may request access to such information. We will try to answer your questions and/or provide you with access to your personal information, subject to certain considerations specified by law.
6. Information Security
Boost My Eco maintains technical safeguards to protect the confidentiality of personal information of our customers and about consumers who are not our current customers against (i) unauthorized access, disclosure, copying, use and modification; (ii) accidental loss, alteration, or destruction; and (iii) theft.
8. Third Party Sites