Store Policies
Shipping
Fulfilment
All orders will be fulfilled within 1-5 business days of being placed unless stated on the header of our website or at our checkout page. Shipping estimates expressed at check-out include fulfillment time.
Delivery (Shipping)
All orders are delivered within 2-13 business days after being fulfilled depending on the region and barring any shipping delays. All shipping methods (except local delivery, available in Oakville & Burlington) come with a tracking number that allows you to track the estimated delivery date of your order. Store Pickup is ready as soon as the order is fulfilled.
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Standard Pricing
Shipping rates vary from $13.49 CAD ($9.80 USD) to $27.99 CAD ($20.35 USD) depending on the state or province the order is being shipped to. All rates are flat, meaning that they will not increase or decrease depending on the size of your order. You can order multiple things and pay for the same rate, or spend over a certain amount and get free shipping.
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Free Shipping
Boost My Eco is proud to offer free standard shipping Canada and U.S-wide. For an order to qualify for free shipping, the order total after taxes and discounts (if applicable) must be in excess of the following amounts depending on the province or state that the order is being shipped to:
Canadian orders (in CAD):
- To Ontario, Quebec: $65
- To Manitoba, Saskatchewan, Alberta, British Columbia: $69
- To New Brunswick, Prince Edward Island, Nova Scotia: $71
- To Yukon, Northwest Territories, Newfoundland & Labrador: $75
- To Nunavut: $80
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U.S orders (in USD):
- To New York, Pennsylvania, Ohio, Michigan: $50
- To Massachusetts, Maryland, District of Columbia, Vermont, Connecticut, New Hampshire, Maine, New Jersey, Delaware, Rhode Island, Illinois, Indiana, West Virginia, Virginia, Wisconsin, Minnesota, North Dakota, South Dakota, Iowa, Missouri, Kansas, Nebraska, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Arkansas, California, Washington, Oregon: $51
- To Louisiana, Florida, Texas, Oklahoma, New Mexico, Colorado, Wyoming, Montana, Arizona, Idaho, Utah, Nevada, Arizona: $52
- To Alaska & Hawaii, $57
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Shipping Issues
Sometimes shipping carriers will not be able to deliver to your address for a number of reasons, including mistakes when inputting your address or having too small of PO boxes. We use the exact same address provided through the order details. If any extra shipping charges are incurred through the process based on an error made by a customer when placing the order or as circumstance of having a small PO Box, it is the responsibility of the customer to pay for these extra charge if they still wish to receive the item.
Refunds & Returns
Boost My Eco is committed to providing the freshest products and reducing the environmental impacts of the products we make. We use natural ingredients with a short expiry period, we make the smallest batches possible and on a frequent basis to ensure our products' freshness, returned products would lose their freshness and risk expiring. Moreover, returning products contributes to greenhouse gas emissions and additional waste. For these reasons, as a natural and sustainable skincare business we do not accept returned products. For these reasons, we do not accept returned products or give refunds.
We understand that not everyone's skin is the same, if you are unsure whether a product would work for you or not, we encourage you to message us and we will get back to you with more additional information.
Exception
If a product shipped by us arrives damaged, we will send out a replacement free of charge. If this occurs, please contact us using our contact form with the subject line "Damaged Product" and include an image of the damaged product clearly showing the damage.
Privacy
1. Collection and Use of Your Personal Information
Once you purchase a product or fill out a contact form, you may provide us with certain personal information about you, such as your name, address and telephone number. We only use the information we obtain about you as a customer to enable us to provide you with the products and services which you require.
2. Collection and Use of Information through Cookies
In addition to information which you provide to us directly, we may also collect information about your use of our website through technological means such as cookies. Cookies are files that are deposited to your computer's hard-drive and are stored in your Internet browser. You may program your browser to notify you when you are about to receive cookies or to reject cookies altogether. Cookies assist us in gathering the information you submit to us when you fill out any forms on our website. They also enable us to determine what pages of our website you viewed while visiting our site and to identify you once you return to our site. We use cookies to help us monitor the effectiveness of our website, to deliver content that we believe may be of interest to you, and to simplify the gathering of information through our order form. We also use your Internet Protocol ("IP") address to help diagnose problems with our server, to administer our website and to gather broad demographic information.
3. Disclosure to Third Parties
Your personal information will only be used by Boost My Eco. We do not share, trade or sell your personal information to any third party. We will only disclose your personal information as required by law.
4. Your Consent
You have the right to control how your information is obtained and used. Except in instances specified by law, we need to obtain your express or implied consent before obtaining or using information about you. You may withdraw such consent at any time, unless legal requirements prevent this. Please let us know if you do not want us to use information about you in a particular way, including the ways described in this Privacy Policy, by contacting through our chat, or by filling a contact form.
5. Access to Your Personal Information
You may ask us about the personal information which we collect about you and you may request access to such information. We will try to answer your questions and/or provide you with access to your personal information, subject to certain considerations specified by law.
6. Information Security
Boost My Eco maintains technical safeguards to protect the confidentiality of personal information of our customers and about consumers who are not our current customers against (i) unauthorized access, disclosure, copying, use and modification; (ii) accidental loss, alteration, or destruction; and (iii) theft.
7. Changes to our Privacy Policy
If we update or make changes to this Privacy Policy, we will post the revised policy to this page of our website. We encourage you to check our Privacy Policy periodically and to contact us if you have any questions.
8. Third Party Sites
Please note that, while our website contains links to other sites, Boost My Eco is not responsible for the content or privacy practices of these other websites. If you provide personal information about yourself while using these other sites, the collection, use and disclosure of this information will be governed by the privacy policy of such websites.